Cancellation Conditions
If work cannot be carried out as scheduled due to reasons attributable to the customer, the following conditions shall apply:
Notice Requirement
The customer must provide a minimum of 24 hours’ notice in writing (email or formal message) if they need to cancel or postpone scheduled work. Failure to do so may incur a cancellation fee.
Access and Preparedness
Work will be deemed cancellable (at cost to the customer) if, upon arrival, the service provider is unable to proceed due to:
- No access to the premises or site.
- Unsafe or non-compliant working conditions.
- Required customer-supplied resources, approvals, or materials not being available.
- Failure of the customer to meet pre-agreed preparation or conditions.
Cancellation Fees
The following charges may apply when work is cancelled due to the customer:
- Same-day cancellation or no-show: Up to 100% of the scheduled service fee.
- Less than 24 hours' notice: Up to [50%–75%] of the scheduled service fee.
- Reasonable delay exceeding 24 hours: May be treated as a cancellation at the discretion of the service provider.
Rescheduling
Work cancelled under these conditions may be rescheduled subject to availability and full payment of any applicable cancellation fees before the new date is confirmed.
Repeated Cancellations
Repeated cancellations or delays due to the customer may lead to termination of the agreement or refusal of future service.