Cancellation Conditions

 

If work cannot be carried out as scheduled due to reasons attributable to the customer, the following conditions shall apply:

 

Notice Requirement

The customer must provide a minimum of 24 hours’ notice in writing (email or formal message) if they need to cancel or postpone scheduled work. Failure to do so may incur a cancellation fee.

 

Access and Preparedness

Work will be deemed cancellable (at cost to the customer) if, upon arrival, the service provider is unable to proceed due to:

  • No access to the premises or site.
  • Unsafe or non-compliant working conditions.
  • Required customer-supplied resources, approvals, or materials not being available.
  • Failure of the customer to meet pre-agreed preparation or conditions.

Cancellation Fees

The following charges may apply when work is cancelled due to the customer:

  • Same-day cancellation or no-show: Up to 100% of the scheduled service fee.
  • Less than 24 hours' notice: Up to [50%–75%] of the scheduled service fee.
  • Reasonable delay exceeding 24 hours: May be treated as a cancellation at the discretion of the service provider.

 

Cancellation fees after quotation

The preparation of an individual quotation may involve administrative effort.
If the submitted quotation is not accepted by the customer or the order is not carried out, we reserve the right to charge a flat fee of CHF 178.– for the administrative costs incurred.

 

These costs will be fully credited or waived if the order is confirmed.

 

Rescheduling

Work cancelled under these conditions may be rescheduled subject to availability and full payment of any applicable cancellation fees before the new date is confirmed.

 

Repeated Cancellations

Repeated cancellations or delays due to the customer may lead to termination of the agreement or refusal of future service.